Question:
If you could rant to beauty companies what would you say?
I would say
stop your SA's from hardselling stuff we don't need and running down our present makeup and skin routine.
do practical applicators and designs on your bottles. No Shower gels with screw off lids and long narrow perfume bottles that fall over all the time.
give out decent samples and for heaven's sake do small sizes in things!
Be realistic in your advertising
I would ask "Why don't you make foundation for people with very pale skin? Why are all your foundations too orange?"
Q's
Why do you often employ women with very bad skin and severe wrinkles to sell anti-ageing prodsucts, when it's clearly too late for them?
Samples are for customers, not for SAs to give to their mates!
Why can't you do 7 and 15 day travel packs of your products?
If you make your products in america, why to we have to pay so much £££ when the pound is strong against the $$$
Agree with Lacegirl on pricing, it just isn't necessary.
Make more stuff for oridinary women for everyday life.
Stop trying to tell us that one shade is good for "most people" when clearly there will be a large portion of the population it isn't good for.
Customers don't enjoy snooty sales staff, it doesn't make us feel like they are buying into a glamorous brand only that you think we aren't good enough to buy your products. Try some serious customer service training on all your staff at counters and stores. We're more likely to buy tons of stuff from people we feel we can trust and are nice to us. Re-think that attitude campaign, maybe it works on celebrities but not the average woman.
Wider range of foundations from the absolute palest pink undertone to the deepest darkets ebony.
5050541) I would ask "Why don't you make foundation for people with very pale skin? Why are all your foundations too orange?"
I 100% agree with this.
I'd also say:
Train your Sales Assistants in some good old manners. Politeness doesn't cost a thing. And as a prospective customer who is looking to buy from X range, it really makes a better impression if I'm not regarded with total disdain. *
Also:
Give it up. We know those adverts aren't true to life. That x product isn't going to work miracles, so please, stop marketing them as if they are.
* Not saying this is all SAs at all, just a select few, that I've had the unhappiness to run into.
I would say
stop your SA's from hardselling stuff we don't need and running down our present makeup and skin routine.
do practical applicators and designs on your bottles. No Shower gels with screw off lids and long narrow perfume bottles that fall over all the time.
give out decent samples and for heaven's sake do small sizes in things!
Be realistic in your advertising
Answers:
I would ask "Why don't you make foundation for people with very pale skin? Why are all your foundations too orange?"
Answers:
Q's
Why do you often employ women with very bad skin and severe wrinkles to sell anti-ageing prodsucts, when it's clearly too late for them?
Samples are for customers, not for SAs to give to their mates!
Why can't you do 7 and 15 day travel packs of your products?
If you make your products in america, why to we have to pay so much £££ when the pound is strong against the $$$
Answers:
Agree with Lacegirl on pricing, it just isn't necessary.
Make more stuff for oridinary women for everyday life.
Stop trying to tell us that one shade is good for "most people" when clearly there will be a large portion of the population it isn't good for.
Customers don't enjoy snooty sales staff, it doesn't make us feel like they are buying into a glamorous brand only that you think we aren't good enough to buy your products. Try some serious customer service training on all your staff at counters and stores. We're more likely to buy tons of stuff from people we feel we can trust and are nice to us. Re-think that attitude campaign, maybe it works on celebrities but not the average woman.
Wider range of foundations from the absolute palest pink undertone to the deepest darkets ebony.
Answers:
5050541) I would ask "Why don't you make foundation for people with very pale skin? Why are all your foundations too orange?"
I 100% agree with this.
I'd also say:
Train your Sales Assistants in some good old manners. Politeness doesn't cost a thing. And as a prospective customer who is looking to buy from X range, it really makes a better impression if I'm not regarded with total disdain. *
Also:
Give it up. We know those adverts aren't true to life. That x product isn't going to work miracles, so please, stop marketing them as if they are.
* Not saying this is all SAs at all, just a select few, that I've had the unhappiness to run into.