Question:
Bobbi Brown Longwear Gel Eyeliner
I popped into John Lewis today & decided to get Bobbi Brown's Longwear Gel Eyeliner which I had been wanting to get for ages but didn't know anywhere that stocked it. Well I'd been looking on the website a few days ago looking at the colours & wanted 'Expresso Ink' which is a very dark brown, almost black. I thought this would be a better colour to get than black as the black looked very dark & I thought it would be too harsh. Anyway when I got to John Lewis I forgot the name of the colour & just asked the SA at the counter if they had a dark brown/black colour. She said they had & put a bit on her hand for me. Well it looked ok to me so I decided to get it thinking it was the same one I had seen on the website. However, when I got home I opened up the pot & it looked a light brown colour & on the bottom it said 'Sepia Ink' which I knew definitely wasn't the colour I wanted. I decided to try a tiny little bit to see if it looked ok but it's way too light & doesn't even make me look as though I'm wearing eyeliner at all. I'm really annoyed as I thought the SA would've picked the right shade. I wasn't able to see any of the colours available as they were up high & I'm in a wheelchair so couldn't really see anything.
Do you think John Lewis would exchange it for the darker brown if I took it back or aren't you allowed to return makeup? I have only lightly dipped the brush into the pot & just at the side where you can't even see it. I know it's a bit cheeky but I spent £13.50 on it as well as the special eyeliner brush to go with it which was £17 & I don't see the point of keeping it if I'm not going to use it.
Would be grateful for anyone's help. :)
Lisa xxx
Ring up the counter at john lewis, if they wont exchange, email bobbi brown's website to ask for their customer service address in the UK and complain to them. I did this when I couldnt get the top of an eyeliner, and they didnt even ask me to return the product to them, they just sent out a new one,
Good news!!! I rang John Lewis today & asked if I could exchange it for the right colour & they agreed! I explained that I don't get to go out much due to illness so it was difficult for me to get to the store & they said it could all be done in the post! :D
Lisa xxx
Glad you got it sorted out, thumbs up for john lewis:great:
I will check the name of that suede spray, sorry! :o
Bobbi Brown Longwear Gel Eyeliner
That is great!!! I knew the minuite you said Sepia it was wrong,I have that colour and its sort bronze/brown.
I popped into John Lewis today & decided to get Bobbi Brown's Longwear Gel Eyeliner which I had been wanting to get for ages but didn't know anywhere that stocked it. Well I'd been looking on the website a few days ago looking at the colours & wanted 'Expresso Ink' which is a very dark brown, almost black. I thought this would be a better colour to get than black as the black looked very dark & I thought it would be too harsh. Anyway when I got to John Lewis I forgot the name of the colour & just asked the SA at the counter if they had a dark brown/black colour. She said they had & put a bit on her hand for me. Well it looked ok to me so I decided to get it thinking it was the same one I had seen on the website. However, when I got home I opened up the pot & it looked a light brown colour & on the bottom it said 'Sepia Ink' which I knew definitely wasn't the colour I wanted. I decided to try a tiny little bit to see if it looked ok but it's way too light & doesn't even make me look as though I'm wearing eyeliner at all. I'm really annoyed as I thought the SA would've picked the right shade. I wasn't able to see any of the colours available as they were up high & I'm in a wheelchair so couldn't really see anything.
Do you think John Lewis would exchange it for the darker brown if I took it back or aren't you allowed to return makeup? I have only lightly dipped the brush into the pot & just at the side where you can't even see it. I know it's a bit cheeky but I spent £13.50 on it as well as the special eyeliner brush to go with it which was £17 & I don't see the point of keeping it if I'm not going to use it.
Would be grateful for anyone's help. :)
Lisa xxx
Answers:
Ring up the counter at john lewis, if they wont exchange, email bobbi brown's website to ask for their customer service address in the UK and complain to them. I did this when I couldnt get the top of an eyeliner, and they didnt even ask me to return the product to them, they just sent out a new one,
Answers:
Good news!!! I rang John Lewis today & asked if I could exchange it for the right colour & they agreed! I explained that I don't get to go out much due to illness so it was difficult for me to get to the store & they said it could all be done in the post! :D
Lisa xxx
Answers:
Glad you got it sorted out, thumbs up for john lewis:great:
I will check the name of that suede spray, sorry! :o
Answers:
Bobbi Brown Longwear Gel Eyeliner
That is great!!! I knew the minuite you said Sepia it was wrong,I have that colour and its sort bronze/brown.